For Vinterlyn Pure Cashmere, your refund and returns policy should align with international e-commerce regulations, particularly those of the European Economic Area (EEA), which includes Norway. This provides a strong framework for consumer protection, builds trust, and ensures legal compliance. A clear and transparent policy is essential.
Returns & Refunds Policy
We want you to be completely satisfied with your purchase from Vinterlyn Pure Cashmere. If you’re not, we’ve outlined our policy below to ensure a smooth and easy return process, in accordance with international and Norwegian consumer rights.
1. Right of Withdrawal
As a customer in the EEA, you have a 14-day right of withdrawal (the “cooling-off period”). This means you can cancel your order for any reason within 14 days of receiving your item(s). You don’t have to provide an explanation.
To Initiate a Return: You must notify us of your decision to withdraw from the purchase within this 14-day period. You can do this by contacting our customer service team at info@vinterlyn.np.
Returning the Item: Once you’ve notified us, you have another 14 days to return the product to us.
2. Conditions for Return
For a return to be eligible for a full refund, the item must be in its original condition. This includes:
The item must be unworn, unwashed, and free of any odors or damage.
All original tags and labels must still be attached.
The item must be returned in its original packaging.
We cannot accept returns on items that show signs of wear, are damaged, or are not in a resellable condition.
3. Refunds
Once we receive and inspect your returned item, we’ll notify you via email of the status of your refund. If your return is approved, we will process your refund promptly.
Timeframe: Your refund will be processed within 14 days of us receiving the returned goods.
Method: The refund will be issued to your original method of payment. We cannot issue refunds to a different card or account.
Shipping Costs: If you’re returning an item under the right of withdrawal, you are responsible for the return shipping costs. However, if the item is faulty, damaged, or not as described, Vinterlyn will cover all shipping costs.
4. Faulty or Incorrect Items
We take great care in inspecting every item before it’s shipped, but if you receive a product that is faulty, damaged, or not what you ordered, please contact us immediately.
Statutory Guarantee: Under Norwegian consumer law, you have a 2-year guarantee on all products. If an item becomes defective due to a manufacturing fault, we will offer a repair, replacement, or a refund, as per regulations.
Proof: Please provide your order number and clear photos of the defect or incorrect item to help us resolve the issue quickly.
5. Important Information
Exceptions: The right of withdrawal does not apply to personalized or custom-made items. All sales on such products are final.
Disputes: In case of a dispute, we will always strive to find a solution. You can also refer to the Norwegian Consumer Authority (Forbrukertilsynet) for mediation and guidance.
