We ship exclusively within Norway. Our delivery time is typically 5-10 days.
Free Shipping all over Norway.
Please note that delivery times are estimates and may be longer during high seasons like Christmas. You’ll receive an SMS/email notification with a tracking link once your order has been dispatched.
30 DAYS OPEN PURCHASE
When you shop online with us, you have 30 days to decide if you’d like to keep your product. If you wish to return your Vinterlyn product, we offer a full money-back guarantee for the product price for up to 30 days.
GENERAL SHIPPING INFORMATION
We partner with Posten, Postnord, DHL & FedEx and to ensure your order arrives safely and efficiently. Every order includes tracking details, allowing you to follow your package every step of the way.
How long is your delivery time?
Our standard delivery time is 5-10 days within Norway.
I haven’t received my order. What do I do?
Please check the tracking link provided in your shipping confirmation email. If you have any further concerns, contact our customer service team at info@vinterlyn.no.
How do I know if my order has been shipped?
You will receive an SMS or email notification with a tracking link as soon as your order has been dispatched.
Who do you ship with?
We use trusted couriers like Posten, Postnord, DHL & FedEx.
What happens if I don’t collect my order?
If the package is not collected within the designated time frame, it will be returned to our warehouse. You may be charged for the return shipping costs.
Do I have to pay for shipping?
No, there is Free Shipping all over Norway.
ORDER CONFIRMATION
Once your order is placed, an automated confirmation email is sent to your registered email address with all the details. We recommend saving this confirmation for your records.
Please check your spam folder. If you still can’t find it, contact us at info@vinterlyn.no to verify your order.
Can I cancel my order?
To cancel an order, please contact us immediately. If the order has not been shipped, we will do our best to cancel it.
Can I change the address or other information about my order?
Please contact us as soon as possible if you need to make changes. Once an order has shipped, we cannot change the address.
I’ve received my order, but something is defective. What do I do?
Please email us with photos of the defective item, and our team will guide you through the next steps for a return, exchange, or refund.
PAYMENT
Our purchase conditions comply with Norwegian and EU Legislation. Prices on vinterlyn.no are quoted in Norwegian kroner. The price presented at checkout includes all local duties and taxes, ensuring there are no surprise fees later. This is automatically calculated after you provide your address and country.
We accept Vipps, Visa, Mastercard, and American Express.
What payment methods do you offer?
We accept Vipps, Visa, Mastercard, and American Express.
How long will it take to receive my refund?
Refunds are processed within 5 working days after we receive your returned product or your defective goods report is approved.
TAX AND CUSTOMS
The price you see at checkout is the final price, including all local duties and taxes.
CANCELLATION OF ORDERS
Vinterlyn reserves the right to cancel orders if certain circumstances arise, such as a payment that cannot be completed or a stock error. In such cases, an email will be sent to the customer with information about the cancellation.
DEFECTIVE GOODS AND COMPLAINTS
If you receive goods that are defective or damaged, you have the right to a replacement or a full refund. You must report any damages to us via email at info@vinterlyn.no within seven (7) days of receiving your package, including picture documentation of the damaged goods.
We will only replace or refund products proven to be damaged from production. Other damage that is more likely to have been caused by the customer will not be replaced.
CONTACT US
You can reach us at:
Email: info@vinterlyn.no
Phone: 004746388723
Organisation Register No: 935656869
